It has been our constant endeavour to bring convenience closer to you. In order to ensure you enjoy uninterrupted broadband connectivity, YOU Broadband introduces IVR mode of payment of your bills - in association with atom. With this technology paying YOU Broadband bill is just a phone call away.

Effective March 12, 2009 customers need not wait for our executive or look for a drop box to put the cheque and most importantly no need to pay in cash.

Follow these simple steps to renew your account online:

• Please call the YOU Broadband Help Line number of your location
• On being connected to the IVR Press 2 to confirm that you are an existing YOU Customer
• Press 1 to select account renewal option
• Please follow the IVR Prompt and validate your account number
• Press 1 to renew your current plan
• Press 2 for a change of plan and select the suitable plan from the list of plans mentioned
• Select the payment mode: either through Credit Card or ITZ Cash Card
• IVR will confirm the transaction status and the renewal status of your account

• Please call the YOU Broadband Help Line number of your location
• On being connected to the IVR Press 2 to confirm that you are an existing YOU Customer
• Press 1 to select account renewal option
• Please follow the IVR Prompt and validate your account number
• IVR will confirm your current plan and current outstanding
• Please enter the amount you wish to pay. Please note that the entered amount should not be less than the outstanding amount.
• Select the payment mode: either through Credit Card or ITZ Cash Card
• IVR will confirm the transaction status and transaction id for your ready reference

Why make payments through atom IVR?

It is a simple, secure and reliable payment solution based on interactive voice response (IVR) technology. What makes this a safe option is that it is possible to make payment over the phone without revealing critical credit card data. This is so because the "customer care executive" does not participate in the process of receiving payment or entering the credit card details while using IVR system (interaction happens between the system & the customer). Your info is safe, so is your money...

For more details on the IVR service please speak to our Customer Service Executive on the Help Line number.