All complaints will be resolved within 3(Three) days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.
“In case the problem is not resolved within the stipulated time as given by the Call Centre , or the customer is not satisfied with the resolution provided he/she may escalate the complaint to the Nodal officer .”
“In case the customer is not satisfied with the redressal of his grievance by the nodal officer or his complaint remains to be redressed or no reply is received within the abovementioned specified period, such consumer may, in writing, make an appeal to the Appellate Authority for redressal of his grievance. Every appeal to the Appellate Authority shall be made in duplicate, in the form attached hereto. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.
Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.” |
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| Service Area |
Name , Address and Contact details of Nodal Officers |
| Ahmedabad |
Shriram Karjagi
YOU Telecom India Private Limited
Sarthik Building2ND Floor,
Near Fun Republic, Ramdevnagar,
Ahmedabad - 380015
Phone: 079-26925969
Fax : 079- 26926362
Email: shriram.karjagi@youtelecom.com
Contact No: 9825108929 |
| Surat |
Lalit Kumar
YOU Telecom India Private Limited
2nd & 3rd Floor,
Iqara Centre,Adajan - Hazira Road,
Surat - 395009. Gujarat,
Phone: 0261-2789500
Fax : 0261-2789501
Email: lalit.kumar@youtelecom.com
Contact No: 9879000492 |
| Vadodara |
Kuldeepsinh Gohil
YOU Telecom India Private Limited
3rd Floor Sapphire Complex,
Beside Tube Company, Old Padra Road,
Vadodara
Phone: 0265-2344325
Fax : 0265-2344326
Email: kuldeepsinh.gohil@youtelecom.com
Contact No: 9879111395 |
| Gurgaon |
Sanjay Sharma
YOU Telecom India Private Limited
1st Floor,Time square,
B-block, Sushant Lok-1,
Gurgaon,
Haryana - 122001,
Phone: 0124-4075501
Email: sanjay.sharma@youtelecom.com
Contact No: 9910990240 |
| Hyderabad |
Navin Singh
YOU Telecom India Private Limited
3rd Floor,Gowra Plaza,
S.P. Rd., Begumpet,
Secunderabad - 500003
Phone: 040-66206666
Fax : 040-66493544
Email: navin.singh@youtelecom.com
Contact No: 0261-2789500 Extn. 1520 |
| Vishakapatnam |
Anindita Srinivas
YOU Telecom India Private Limited
3rd Floor, Eshwar Madhav mansions 47-11-11,
1st Lane,
Dwarakanagar
Vishakapatnam - 530 016
Phone: 0891-6670100
Email: anindita.srinivas@youtelecom.com
Contact No: 891-6670100 Extn. 1813 |
| Chennai |
Heena Parmar
YOU Telecom India Private Limited
"Viki" Old No.3,
New no 5Haddows Road,
1st street,
Chennai - 600006
Phone: 044-42288200
Email: heena.parmar@youtelecom.com
Contact No: 0261-2789500 Extn. 1166 |
| Mumbai |
Premal Shah
YOU Telecom India Private Limited
Plot No 54, Marol Co-op Industrial Area,
Makwana, Off Andheri Kurla Road,
In the lane of Shemaroo,
Mumbai 400059, Maharashtra, India
Phone: 022-40190000
Fax : 022-40190155
Email: premal.shah@youtelecom.com
Contact No: 9820917431 |
| Navi Mumbai |
Ganesh Hegde
YOU Telecom India Private Limited
office No.211, 2nd Floor,
Arenja Corner,Secotr - 17,
Vashi
Phone: 022 - 27880164
Fax : 022 - 27802456
Email: ganesh.hegde@youtelecom.com
Contact No: 9819713336 |
| Pune |
Shashikant Pawar
YOU Telecom India Private Limited
107 Zenith Complex, Tanajiwadi Road,
Opp Krishi Bhavan,Shivajinagar,
Pune - 411005
Phone: 020-66028555
Fax : 020-56028556
Email: shashikant.pawar@youtelecom.com
Contact No: 9730048815 |
| Bangalore |
Kousar Fathima
YOU Telecom India Private Limited
.#30, Scotts Annexe,
4th Floor , Infantry Road
Bangalore - 560 001
Phone: 080-40020000
Email: kousar.fathima@youtelecom.com
Contact No: 9901978900 |
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