All complaints will be resolved within 3(Three) days of receipt. Billing complaints may take maximum take up to 4 weeks to be resolved.
“In case the problem is not resolved within the stipulated time as given by the Call Centre , or the customer is not satisfied with the resolution provided he/she may escalate the complaint to the Nodal officer .”
“In case the customer is not satisfied with the redressal of his grievance by the nodal officer or his complaint remains to be redressed or no reply is received within the abovementioned specified period, such consumer may, in writing, make an appeal to the Appellate Authority for redressal of his grievance. Every appeal to the Appellate Authority shall be made in duplicate, in the form attached hereto. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.
Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.” |
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| Service Area |
Name , Address and Contact details of Appellate Authorities |
| Ahmedabad |
Rakesh Reddy
YOU Broadband & Cable India Limited
Sarthik Building2ND Floor,
Near Fun Republic, Ramdevnagar,
Ahmedabad - 380015
Phone: 079-26925969
Fax : 079- 26926362
Email: rakesh.reddy@youtelecom.com
Contact No: 079-26925969 |
| Surat |
Lalit Kumar
YOU Broadband & Cable India Limited
2nd & 3rd Floor,
Iqara Centre, Adajan - Hazira Road,
Surat - 395009. Gujarat,
Phone: 0261-2789500
Fax : 0261-2789501
Email: lalit.kumar@youtelecom.com
Contact No: 9879000492 |
| Vadodara |
Chetan Bhatt
YOU Broadband & Cable India Limited
3rd Floor Sapphire Complex,
Beside Tube Company, Old Padra Road,
Vadodara
Phone: 0265-2344325
Fax : 0265-2344326
Email: chetan.bhatt@youtelecom.com
Contact No: 9909914841 |
| Gurgaon |
D Srikanth
YOU Broadband & Cable India Limited
1st Floor,Time square,
B-block, Sushant Lok-1,
Gurgaon,
Haryana - 122001,
Phone: 0124-4075501
Email: srikanth.d@youtelecom.com
Contact No: 9711994236 |
| Hyderabad |
Chandra Mouli
YOU Broadband & Cable India Limited
3rd Floor,Gowra Plaza,
S.P. Rd., Begumpet,
Secunderabad - 500003
Phone: 040-66444455
Fax : 040-66493544
Email: chandra.mouli@youtelecom.com
Contact No: 040 66444455 |
| Vishakapatnam |
Pilla Srinivasa Rao
YOU Broadband & Cable India Limited
3rd Floor, Eshwar Madhav mansions 47-11-11,
1st Lane,
Dwarakanagar
Vishakapatnam - 530 016
Phone: 0891-6670100
Email: pilla.srinivasarao@youtelecom.com
Contact No: 891-6670100 Extn. 1500 |
| Chennai |
Raj Kiran Deverapalli
YOU Broadband & Cable India Limited
"Viki" Old No.3,
New no 5 Haddows Road,
1st street,
Chennai - 600006
Phone: 044-42288200 Extn. 2000
Email: rajkiran.deverapalli@youtelecom.com
Contact No: 9962244455 |
| Mumbai |
Subhash Kumar
YOU Broadband & Cable India Limited
Plot No 54, Marol Co-op Industrial Area,
Makwana, Off Andheri Kurla Road,
In the lane of Shemaroo,
Mumbai 400059, Maharashtra, India
Phone: 022-40190000
Fax : 022-40190155
Email: subhash.kumar@youtelecom.com
Contact No: 9920933466 |
| Navi Mumbai |
C. Sabarish
YOU Broadband & Cable India Limited
Plot No.11, First Floor,
Crown Plaza, Near Panchali Furniture,
Danabunder Road, Sector 19C,
Vashi, Navi Mumbai - 400 705.
Phone: 022 - 27880164
Fax : 022 - 27802456
Email: c.sabarish@youtelecom.com
Contact No: 9819677228 |
| Pune |
Sandesh Bhondve
YOU Broadband & Cable India Limited
107 Zenith Complex, Tanajiwadi Road,
Opp Krishi Bhavan,Shivajinagar,
Pune - 411005
Phone: 020-66442700
Fax : 020-56028556
Email: sandesh.bhondve@youtelecom.com
Contact No: 9881699000 |
| Bangalore |
Manoj Nair
YOU Broadband & Cable India Limited
.#30, Scotts Annexe,
4th Floor , Infantry Road
Bangalore - 560 001
Phone: 080-40780000
Fax: 080-40020199
Email: manoj.nair@youtelecom.com
Contact No: 9986023511 |
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