Troubleshooting

If you receive "User not Online" Message. * Check if you have dialed a valid phone number. * Always select the country code from the drop down list before making making a call. * You must be having in sufficient funds in order to make a call.
Your voice is not audible on the other end (or) You cannot hear the voice of the person on the other end. The below are the list of possible reason for this problem. * Check if your microphone and speakers are connected to your computer in the proper slots. * Check if your speakers & microphone are not set to a lower values.
List of message and their reasons
MESSAGE	REASON
NO NUMBER TO DIAL	Type the Number in the the dialbox and click Dial.
USER NOT ONLINE	Destination party is not online
GK NOT FOUND	GateKeeper is not running.
USER ALREADY LOGGED IN	Change the UserName,Password and try.
CALL SNAPPED	User doesn't have sufficient funds, when user is in Call.
USER BUSY	Destination party is already in a call.
INSUFFICIENT FUND	User doesn't have sufficient funds to make a call.
UNREGISTERED	User is not registered with Gate Keeper.
NOANSWER	Callee is not picking up the phone
MISSED CALL	User missed the call
READY	User can now make a call.
RINGING	Ringing in other end
CONNECTED	Two parties are in Call.
CALL FROM	Incoming call, user has to accept or reject the all.
DISCONNECTED	Caller/Callee disconnected the call.